How can we help?
Browse the topics below — chances are your answer is already here. Still need help? Write to us at info@aseajewellery.com. Our support team is available Monday to Friday, from 10:00 to 18:00 (GMT+0), and typically responds within 24 hours.
✨ OUR JEWELRY
What is your jewelry made of?
Every piece is crafted in premium stainless steel finished with thick 18k gold PVD plating (or a silver finish), applied through an eco-friendlier process that lays down a coat up to 10x thicker than the industry standard.
Is your jewelry really waterproof?
Yes — 100% waterproof and sweatproof. Shower with it, swim in the sea or the pool, train at the gym: the color stays perfect. That's exactly what our pieces are designed for.
Will it turn my skin green?
Never. We only use non-reactive, skin-friendly materials, so there's no green skin, no stains and no discoloration — even with 24/7 wear.
Is it safe for sensitive skin?
Yes. All our pieces are hypoallergenic, nickel-free and lead-free, so they're gentle even on the most sensitive skin.
Are the pearls real?
Yes — we use genuine freshwater pearls. Because each pearl is natural, every piece is slightly unique in shape and tone, which is part of its charm.
How should I care for my jewelry?
It barely needs anything. If you've been in the sea or the pool, a quick rinse with fresh water and a pat dry will keep it shining. Try to avoid spraying perfume directly onto your pieces.
What packaging do orders arrive in?
Every order arrives in our gift-ready packaging: box — plastic-free and made from recycled materials.
📦 ORDER & SHIPPING
How much does shipping cost?
Nothing — shipping is free on every order, with no minimum. You may also choose Insured Premium Shipping at checkout for an additional fee:
United Kingdom: £9.95
United States: $13.52 USD
Canada: $18.45 CAD
Australia: $19.13 AUD
New Zealand: $22.40 NZD
Which countries do you ship to?
We ship to the USA, UK, Canada, Australia and New Zealand.
How long does delivery take?
Orders are processed within 1–2 business days and delivered within 5–7
business days. You will receive a tracking number once your order ships.
How can I track my order?
As soon as your order ships you'll receive an email with your tracking number. You can also use the Track Your Order page at any time.
Can I change or cancel my order?
If your order hasn't shipped yet, yes — contact us as soon as possible at info@aseajewellery.com. Once it's on its way, we can no longer modify it.
I entered the wrong address. What do I do?
Write to us immediately with your order number and the correct address. If the order hasn't shipped, we'll update it right away.
My order hasn't arrived. What now?
First check your tracking link for updates. If your parcel seems stuck or lost, contact us — we'll find it or send you a replacement.
📅 RETURNS & EXCHANGES
What is your return policy?
Free returns within 14 days of delivery. Items must be unused and in
their original packaging.
How do I start a return or an exchange?
Email info@aseajewellery.com with your order number and we'll guide you through it in a couple of messages.
When will I receive my refund?
Refunds are processed within 5–7 business days of receiving your return.
Can I exchange for a different size or model?
Of course — subject to stock. Tell us which piece you'd like instead and we'll arrange the swap.
🪩 WARRANTY
What does the lifetime color warranty cover?
If the gold or silver color of your piece ever fades or tarnishes — whether it's been a month or ten years — we replace it free of charge, no questions asked.
My piece arrived damaged or faulty. What do I do?
We're sorry! Send a photo and your order number to info@aseajewellery.com and we'll ship a replacement immediately.
🎉 PROMOTIONS
How does Buy 2, Pay for 1 work?
Add 2 or more items to your cart — your lowest-priced items become automatically free. Add 4 and pay for 2. It stacks as you go.
Can I combine discount codes?
Only one discount code can be applied per order.
I forgot to apply my discount code!
Contact us within 24 hours of placing your order. If it hasn't shipped, we'll apply the discount manually.
💳 PAYMENT
Which payment methods do you accept?
Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay and Shop Pay.
Which currency will I be charged in?
In your local currency, selected automatically (or manually with the currency selector). Your bank handles any conversion at its standard rate.
Is checkout secure?
Completely. Payments run through Shopify's encrypted, PCI-certified checkout — we never see or store your card details.
When does a refund reach my card?
We issue it within 3–5 business days of approval; depending on your bank, it can take a few extra days to show on your statement.
🎁 GIFTING
Is the packaging gift-ready?
Always. Every order ships in our signature box — no extra wrapping needed.
Can I ship an order directly to the gift recipient?
Yes! Just enter their address at checkout. Our packaging never includes prices.



